Refund, Return & Shipping Policy
Effective Date: 14 April, 2026
At Pop Soxy, we want you to love what you wear. If something isn’t right, we’re here to help with a smooth and transparent return and refund process.
For any assistance, contact us at:
📧 info@popsoxy.com
1. Returns & Exchanges
We offer FREE returns on all orders over $50 USD.
Eligibility for Returns:
- Items must be unused, unworn, and in original condition
- Must include original packaging
- Return request must be made within 60 days of delivery
How to Initiate a Return:
- Contact our support team at info@popsoxy.com
- Provide your order details
- Receive return instructions and (if eligible) a prepaid return label
Return Shipping:
- Free returns for orders over $50 USD (domestic & international)
- For international orders under $50 USD, customer covers return shipping
Non-Returnable Items:
- Used or worn products
- Items without original packaging
- Final sale or clearance items (if applicable)
2. Refund Policy
We aim to process refunds quickly and fairly.
Refund Eligibility:
- Refund requests must be made within 5 days of purchase
- Items must meet return eligibility criteria
Refund Method:
- Refunds are issued to the original payment method
- Processing time: 5–10 business days after approval
Important Notes:
- Expedited shipping charges are non-refundable
- If items are returned after use or damage, refunds may be denied
Alternative Option:
- Store credit may be offered as a faster alternative to refunds
3. Shipping Policy
We strive to deliver your orders quickly and efficiently.
Order Processing:
- Orders are processed within 1–2 business days
Delivery Timelines:
- Standard shipping: 3–5 business days
- Expedited shipping: Faster delivery (shown at checkout)
Shipping Costs:
- Calculated at checkout based on location and shipping method
International Shipping:
- Delivery times may vary by country
- Customs duties, taxes, or import fees are the customer’s responsibility
Order Tracking:
- Tracking details will be shared once your order is shipped
Delays:
While we aim for timely delivery, delays may occur due to:
- Weather conditions
- Courier issues
- Customs clearance
4. Cancellation Policy
We understand that plans can change.
Cancellation Window:
- Orders can be cancelled within 24 hours of purchase for a full refund
After 24 Hours:
- Orders may already be processed or shipped
- Cancellation requests may incur:
- Restocking fees
- Processing charges
5. Damaged or Incorrect Items
If you receive a damaged or incorrect product:
- Contact us within 48 hours of delivery
- Share images of the issue
- We will arrange a replacement or full refund
6. Contact Us
For returns, refunds, or shipping queries: