Refund, Return & Shipping Policy

Effective Date: 14 April 2026

At POPSOXY (OPC) PRIVATE LIMITED, doing business as Pop Soxy (“Pop Soxy”, “we”, “our”, or “us”), customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. Please read this Refund, Return & Shipping Policy carefully before placing an order through our website.

Website: https://popsoxy.com

For any assistance regarding your order, please contact us:

Contact Person: Amanpreet Singh
Email: popsoxypvtltd@gmail.com
Phone: +91 9780100069

1. Returns & Exchanges

We accept returns and exchanges for eligible products subject to the conditions outlined below.

Eligibility for Returns and Exchanges

To qualify for a return or exchange:

The product must be unused, unworn, unwashed, and in its original condition.
All original tags, labels, invoices, and packaging must be intact.
A return or exchange request must be submitted within 7 days from the date of delivery.
Valid proof of purchase or order confirmation must be provided.

How to Request a Return or Exchange

To initiate a return or exchange:

Email us at popsoxypvtltd@gmail.com.
Include your order number and the reason for the return or exchange request.
Attach clear photographs if the product received is damaged, defective, or incorrect.
Our customer support team will review your request and provide further instructions.

Return Shipping Charges

If the return is due to a defective, damaged, or incorrect product sent by us, Pop Soxy will bear the return shipping costs.
For all other approved returns or exchanges, the customer may be responsible for return shipping charges, which may be deducted from the refund amount where applicable.

Non-Returnable Items

The following products are not eligible for return or exchange:

Products that have been used, worn, washed, or altered;
Products returned without original tags, labels, or packaging;
Customized or personalised products;
Clearance, promotional, discounted, or final sale items;
Gift cards, vouchers, or digital products, if applicable.

2. Refund Policy

Refund Eligibility

Refunds may be approved in the following situations:

Returned products satisfy all return eligibility requirements;
Orders are cancelled within the permitted cancellation period;
The product delivered is damaged, defective, or different from what was ordered.

Refund Process

Once the returned product is received and inspected:

We will notify you regarding the approval or rejection of your refund request.
Approved refunds will be processed to the original mode of payment used during the purchase.

Refund Timeline

Approved refunds are generally processed within 5 to 10 business days from the date of approval. The time required for the amount to reflect in your account may vary depending on your bank, card issuer, or payment service provider.

Partial Refunds

Partial refunds may be issued under circumstances including, but not limited to:

Returned products missing original packaging, tags, or accessories;
Products showing signs of use, misuse, or damage not caused during transit.

Non-Refundable Charges

Unless the return is due to an error on our part:

Shipping charges paid at the time of checkout are non-refundable;
Cash on Delivery (COD) handling charges, if applicable, are non-refundable.

3. Shipping Policy

Order Processing

Orders are generally processed within 1–2 business days after successful payment confirmation.
Orders placed on weekends, public holidays, or non-working days will be processed on the next business day.

Estimated Delivery Timelines

Estimated delivery timelines are as follows:

Metro Cities: 2–5 business days
Other Locations: 4–8 business days

Delivery timelines are estimates only and may vary depending on the delivery destination and courier partner availability.

Shipping Charges

Any applicable shipping charges will be displayed during the checkout process before payment is completed.

Order Tracking

Once your order has been dispatched, shipment tracking details will be shared through your registered email address and/or mobile number.

Delivery Delays

While we make every effort to ensure timely deliveries, delays may occur due to circumstances beyond our reasonable control, including:

Adverse weather conditions;
Natural disasters;
Courier partner disruptions;
Government restrictions or regulatory requirements;
Deliveries to remote or inaccessible locations;
High order volumes during festive seasons, promotional events, or sales periods.

Pop Soxy shall not be held liable for delays arising from such circumstances.

4. Cancellation Policy

Cancellation Before Shipment

Orders may be cancelled before dispatch for a full refund.

Cancellation After Shipment

Once an order has been shipped, it cannot be cancelled. However, customers may request a return after delivery if the product qualifies under this Policy.

Refund for Cancelled Orders

Approved cancellations will be refunded to the original payment method within 5–10 business days, subject to the processing timelines of banks and payment providers.

5. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, please notify us within 48 hours of delivery.

Your request should include:

Your order number;
Your contact details;
Clear photographs showing the issue.

Upon verification of the claim, we may offer one of the following remedies:

Replacement of the product;
Store credit for future purchases;
Full refund of the affected item.

The final resolution will depend on product availability and the nature of the issue reported.

6. Contact Us

If you have any questions regarding returns, exchanges, refunds, cancellations, shipping, or this Policy, please contact us:

POPSOXY (OPC) PRIVATE LIMITED
Doing Business As: Pop Soxy